CONTINGENT UPON CONTRACT AWARD

Helpdesk and Administration

Norfolk, VA

Job Duties:

1. Supports the JADL, TRANSNET and e-ITEP system administration and helpdesk operating during normal US office hours (08:00-16:30) Monday to Friday excluding official holidays.

2. Working from the HQ SACT MS/LT Branch at HQ SACT the sys admins will:

• Review all new requests for accounts on the JADL, TRANSNET and e-ITEP systems, approving those, which meet the NATO requirements and responding to those, which need further clarification.
• Support any helpdesk questions received by email or phone.
• Work with the MS/LT Branch for uploading of courseware, functional testing of SCORM packages, and maintenance of existing content on JADL platform.
• Support various communities of interest within NATO in customization and maintenance of JADL pages.
• Work closely with NCIA to ensure the services are available and operational on the NATO networks.
• Maintain an awareness of any cyber issues that may affect the system delivery or unauthorized access to the system.

Qualifications:

1. A minimum of 3 years' experience (within last 6 years) working as an administrator of online Learning Management System.

2. A minimum of 3 year's (within last 6) supporting users with new accounts creation, helpdesk support and general support to remote users on the system.

3. A minimum of 3 years' experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion.

4. Experience in helpdesk tracking software and trouble ticket supporting software.

5. Experience in producing reports and metrics from a LMS or by interrogating the database.

6. Experience in cyber issues and protecting the system and network from unauthorised access.

7. Two years of vocational training in computer related science or related subjects in the educational domain.

9. NATO SECRET-level security clearance or active SECRET security clearance issued by a national authority.

10. Demonstrated proficiency in English as defined in STANAG 6001 (Standardized Linguistic Profile (SLP) 3333 - Listening, Speaking, Reading and Writing) or equivalent.

11. Valid NATO Nation passport with no travel restrictions to NATO nations.

Other Requirements:

US Citizenship required for this Position: Yes
Performance Location: Norfolk, VA
Relocation Assistance: No
Clearance Type: Active NATO or National Secret (or higher)

Working Environment:

The usual daily work conditions will be in an office environment located at Norfolk, VA. The job requires occasional lifting of computer and other equipment, generally not in excess of 50 lbs.

Applied Training Solutions, LLC is a leading simulations company providing innovative systems, products, and solutions to government and commercial customers.

Applied Training Solutions, LLC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.