The primary purpose of the Office of Military and Veteran Affairs is to oversee the recruitment, admission process and support for university veterans, guardsmen, reservists and their dependents and assist them in utilizing their educational benefit to complete a program of study. The Office of Military and Veteran Affairs manages all veteran support services and events for the campus and serves as a source of veteran administration expertise.

(Post as Approved-Internal ONLY.) This posting is for INTERNAL USE ONLY.

This position provides administrative and academic support to Administrators, Faculty, Staff and Students and manages all veteran support services and events for the campus, in addition to serving as a source of veteran administration expertise.

Managing Work Processes - Ability to communicate and work with employees to gain an understanding of a commitment to set work standards, processes, and procedures. Ability to provide ongoing feedback to employees on performance expectations and identifies and suggests areas of improvement. Ability to create and facilitate learning opportunities that may include active participation, networking with colleagues in other organizations or attending in-house training on related systems operations. Ability to provide directional input on program services. Decision Making - Knowledge and use of effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions. Ability to take action consistent with available facts, constraints, and anticipated consequences. Ability to analyze and synthesize relevant policies and legislation, and apply them across a variety of situations. Coordination - Operations - Ability to coordinate and manage a broad scope of work operations and processes to meet programmatic expectations and outcomes. Program Management - Ability to identify and understand student service issues, client needs, and matters of a recurring nature to effectively address and resolve the issue. Initiate creative programming to engage student participation. Ability to collect, research, and analyze information for processing, monitoring, or measuring data. Ability to develop some internal processes and prioritizes workload. Ability to generate non-standard reports.
May require ability to function as a team member of more than one student service program team or specific area of expertise. May require ability to assign and review the work of others. Ability to mentor and assist others in various areas of technical expertise. Ability to conduct training for groups and individuals. Client/Customer Service - Ability to develop and maintain effective working relationships with client/customer in order to initiate, facilitate and complete work in assigned student service program area. Ability to independently interpret policy and procedure within delegated authority when responding to client/customer requests and non-standard issues. Ability to recognize how individual decisions impact other program areas and their goals. Ability to employ de-escalation techniques and conflict management strategies when appropriate. Ability to understandthe role of clients in their work environment. Information/Records Administration - Ability to perform research, data collection, and analysis of information, and report writing.
Ability to utilize, reconcile, and manipulate data from different internal and external software systems. Ability to apply an in-depth knowledge of program specialty or multiple program areas to improve existing programs or develop new programs. Managing Work and Performance - Ability to review work of student workers and staff upon completion to assess and problem solve. Ability to review accomplishments of the unit over a short- range period to ensure that performance and service meet the required standards.
Minimum Training and Experience Bachelor's Degree; or equivalent combination of training and experience. All degreesmust be received from appropriately accredited institutions.

Monday - Friday

Elizabeth City State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.

Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed. ECSU is an E-Verify participant.